Community Manager

đź“Ť Gurugram, Haryana


Who are we?

D2C Insider stands tall as the most extensive network of meticulously selected founders and CXOs from the Direct-to-Consumer (D2C) ecosystem. Our journey began in 2019 with a humble WhatsApp group aimed at fostering idea exchange and growth assistance among members. Over time, we have evolved into a thriving community comprising 7,000 brands, 2,000 enablers, and 1,000 investors. We take immense pride in the fact that nearly 60% of D2C brands that pitch on Shark Tank are a part of our esteemed community. Our mission is to enable and accelerate the next wave of D2C startups through capital, mentorship, community, and opportunities to scale.

Key Responsibilities

  • Lead day-to-day engagement across all community channels - WhatsApp, Telegram, LinkedIn, and beyond (we're channel-agnostic).

  • Moderate discussions to ensure a respectful, high-value, and vibrant environment.

  • Onboard new members with warmth: welcome them, connect them to relevant resources/events, and help them find their place.

  • Plan and execute interactive initiatives - AMAs, founder stories, networking sessions, polls, challenges, and community-driven programs.

  • Collaborate with content and events teams to align community discussions with broader brand campaigns and key events.

  • Identify and nurture evangelists - spotlight active members and build loyalty and advocacy loops within the community.

  • Track and analyze community metrics (engagement, churn, active users) and use insights to drive continuous improvements.

  • Innovate new ways to make the community more lively, inclusive, valuable, and self-sustaining over time.

  • Act as a bridge between our members and the broader D2C Insider ecosystem - gathering feedback, spotting trends, and championing member needs internally.

Required Skills & Qualifications

  • 1-3 years of experience managing online or offline communities (preferably in startups, D2C, SaaS, or tech ecosystems).
  • Strong verbal and written communication skills - you’re a natural at starting and sustaining meaningful conversations.
  • Deep understanding of community dynamics: what makes people stay, engage, and advocate.
  • Highly organized, self-driven, and comfortable managing multiple moving parts.
  • A builder’s mindset - not afraid to experiment, iterate fast, and figure things out.
  • Bonus Points If You Have:
  • Experience managing founder, investor, or startup-focused communities.
  • Familiarity with platforms like WhatsApp Business, Slack, Discord, Circle.so, or other community tech stacks.
  • Experience in launching and scaling community-led programs or ambassador initiatives.

Why Join Us?

  • Be at the center of India’s most exciting D2C movement.

  • Directly impact thousands of entrepreneurs, investors, and changemakers.

  • Huge growth opportunities - we’re scaling fast, and you grow with us.

  • Work closely with visionary founders and investors shaping the future.

  • True ownership, autonomy, and a culture that values building from scratch.

  • Competitive compensation and endless learning opportunities.